FAQ

How much does shipping cost in Europe?

10 euro for orders under €199. Delivery is by regular mail.
Approximate delivery time is 5-7 days, depending on your delivery address.
We have already paid taxes on the goods, so you will not have to pay any additional costs.

Is there free shipping in Europe?

You get free DHL shipping on orders of €200 or more.
Approximate delivery time is 1-3 days, depending on your delivery address.
We have already paid taxes on the goods, so you will not have to pay any additional costs.

How much does worldwide shipping cost?

30 euro for orders under €299. Delivery is by regular mail.
Approximate delivery time is 5-10 days, depending on your delivery address.
Worldwide includes all countries that are not part of the European Union.
Your country’s customs office may ask you to pay import duty. Please check the amount of duty before ordering.

Is there free shipping in worldwide shipping?

You get free DHL shipping on orders of €300 or more.
Approximate delivery time is 3-5 days, depending on your delivery address.
Worldwide includes all countries that are not part of the European Union.
Your country’s customs office may ask you to pay import duty. Please check the amount of duty before ordering.

Something has happened to my device. Where can I contact for service support?

Send an email to boel.shop@gmail.com
In the letter, specify your order number or the last name for whom the order was placed. Attach a photo or video of what happened. Specify the country and city where you are located. We promise to solve your problem within 5 working days.

Why is my coupon not working?

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